FAQ's

Frequently Asked Questions

What is the Holiday tax for?

This is levied by the French government on all tourists who stay in any accommodation in France. We are required to collect it from you on arrival and pay it to the local town hall. The money helps to fund local tourist amenities.

What are my childcare options in resort?

There are nurseries for babies and 'snow gardens' for under-five's which are run by the local communes. There are also a number of privately run British nanny companies who will provide childcare in your accommodation. See our links page.

Do you provide bed linen?

Yes, all bed linen and towels are included in our prices.

Do I need to clean my self-catered accommodation at the end of my holiday?

The accommodation must be left clean and in the condition it was found (except for bed linen and towels). Most people choose to clean the acommodation themselves however some ask us to arrange for cleaning to be carried out on their behalf at an extra charge (cost depends on accommodation).

Can I hire a travel cot?

Yes, we can provide a travel cot and highchair package for a cost of 60€.

How do I get my lift passes?

You can buy them after you arrive at one of the several sales points in resort eg Tourist office and main telecabins. Please bear in mind that queues can be quite long on Saturdays and Sunday mornings at these points. Alternatively, we can order and collect your ski passes in advance for you so that they are ready in your accommodation for your arrival. This service is free of charge for customers of Alpine Pursuits.

How do I book my chosen accommodation?

You will find all you need to know on our Booking info page.

How do I collect the keys for my chalet or apartment?

You will be met by a member of the Alpine Pursuits staff who will show you around your accommodation and handover any keys. You will be contacted about a week before your holiday date to make final arrangements. 

I don't ski - what else is there for me to do?

There is lots to do in both Morzine and Les Gets. Ranging from snowshoe treks to ice skating, shopping in the many alpine boutiques to a relaxing afternoon in the health spa. 

How can I get from the airport to resort?

There are several options including car rental, public transport (eg Altibus) or we can arrange private door-to-door transfers.

Do I need my passport whilst out skiing?

If you have a Portes du Soleil lift pass and intend on skiing into Switzerland, you will need to take your passport!

How can I pay for my accommodation?

You can pay by any major credit card, Visa debit card, bank transfer or a cheque drawn on a French bank account. Don't forget credit card companies typically offer protection and/or free insurance so this is worth checking out.

How do I find my accomodation once in resort?

On the page for your accommodation, you will find a 'Getting There' link with directions and map to help you find your way.

What is the nearest airport to fly into for my holiday in Les Gets or Morzine?

Geneva is the closest, which is just over an hour away. There are other airports to which you may be able to find a flight, such as: - Chambery (approx 1hr45) - Grenoble (approx 2hrs 30) - Lyon (approx 2hrs 45)

Do you arrange flights?

No, there are so many low-cost airlines flying into Geneva that you are more likely to get a better deal arranging them yourself.

Where can I pick up my groceries once in resort?

There are good-sized supermarkets in both Les Gets and Morzine. Alternatively, we can pick up some shopping for you and have it delivered to your accommodation.

If you have a questions that is not on the list please feel free to contact us directly.